MTN XTRATIME

MTN XTRATIME

MTN XtraTime is a service that allows eligible customers access airtime on credit when their account balance is too low to have ordinarily continued with an on-going call.

MTN XtraTime will not be available to all customers. It will be available ONLY to eligible prepaid customers. MTN XtraTime will NOT be available to E-Postpaid and Postpaid customers.

A customer can check her/his eligibility by dialling *606# to access the Xtratime USSD menu, then press 1 and Send/Reply

MTN XtraTime will only be available to active prepaid MTNN customers.

Other eligibility criteria include:

1.       SIM must be registered

2.       Customer’s recharge frequency

3.      Customer’s number must have been active on the network for at least 3 months

4.       4. Customer’s main account balance must be between N0 and N12

When an ineligible customer dials the USSD command to use the MTN XtraTime service, s/he will receive an error message containing the appropriate reason for her/his ineligibility:

“Y'ello. You are currently ineligible to use this service. Please recharge a minimum of N500 this month to enjoy Xtratime from next month. Thank you.”

“Y'ello. You are currently ineligible to use this service. Please call 180 for more information. Thank you.”

Eligible customers can request for Xtratime credit, by dialling the USSD code *606#, then press 1 and send/Reply. The available amounts that can be borrowed will then be displayed for customer to choose from. For example:

1. N50 Xtratime

2. N100 Xtratime

3. N150 Xtratime

For successful transactions, the following notification is received.

“Y’ello! Your account has been credited with NGNxxx.xx MTN XtraTime advance which will be deducted from your next recharge. A service fee of 10% has been deducted for this transaction. Thank you.”

Different credit bands are available to different customers, depending on the customer’s profile (tenure on network, recharge frequency, etc.). Available credit bands include:

1. N50 Xtratime

2. N100 Xtratime

3. N200 Xtratime

4. N400 Xtratime

5. N500 Xtratime

6. N750 Xtratime

The Xtratime credit is loaded into a special Xtratime account. To check the airtime in this special account, dial *606#, then press 3 and send/reply.

The approved Xtratime credit will be deducted from whatever balance is in the customer’s main account (original balance must be less than N12), thereby setting the main account to a negative value

A service charge of 10% of the requested airtime is charged per request. The service charge is first deducted from the airtime, and the balance is then loaded into the customers Xtratime account.

For example, if N100 Xtratime is requested for, a service fee of N10 is first deducted, and the remaining N90 is credited to the customer’s special Xtratime account.

MTN Xtratime credit can be used for all chargeable activities on the MTNN network, including but not limited to:

1. Voice calls

2.  SMS

3.  MMS

4. Prepaid Data Bundles

5.  Premium rated services

6.  BlackBerry from MTN

7.  MTN Backup

8. MTN Caller Tunez

9. MTN Play

10. Other current and future VAS services